X2 (UK), one of the country’s leading providers of logistics and haulage solutions, is pleased to announce a three-year extension of its partnership with ADM Packaged Oils.
ADM, a prominent producer of branded and customer-owned brand-packed oils and white fats in the UK, originally partnered with X2 (UK) in 2021 after the packaged oil company experienced a significant expansion in operations. Its in-house logistics and customer service teams were left struggling to keep up with the demands of a more intensive delivery schedule.
As welcome as the expansion was, ADM needed help streamlining day-to-day activities such as order management, advising warehouse teams, planning loads, verifying deliveries and managing an increasingly complex network of haulier relationships. The company, looking to centralise control of its logistics operation and related financial administration, partnered with X2 (UK), known for its innovative 4PL solutions (Fourth-Party Logistics).
“X2 (UK) has an excellent Management and Customer Service team with continual open lines of communication throughout,” says Adam Spaull, Commercial Operations Manager UK Oils ADM.
“This was helpful since they were able to guide us through their logistics solutions and explain why they would improve our operations in the short and long term. The operational and customer benefits we have experienced since partnering three years ago made the decision to continue our relationship by renewing for a further three years an easy one.”
Understanding the goals
ADM’s overarching aims were relatively simple – it needed X2 (UK) to refocus its business priorities and improve customer service. Within this, however, the company had a number of specific targets it wanted X2 (UK) to achieve. These included: 1. Simplifying its delivery processes to alleviate the burden on its workforce 2. Heightening control and transparency over data and performance metrics for better decision-making and resource allocation.
ADM was also aiming for uninterrupted service, backed by 24/7 management coverage to ensure seamless operations around the clock, and achieving a greater understanding of cost-to-serve at a customer level.
Against this backdrop, X2 (UK) entered the ADM arena and began implementing its innovative 4PL solutions.
Delivering a unified logistics solution
Prior to the partnership, ADM faced significant logistical challenges, managing 50 different haulage companies with 50 separate invoices each week. This complexity led to late deliveries and a lack of data visibility. The transformative impact of its collaboration with X2 (UK) has been evident, propelling the business forward and exceeding customer demands and expectations.
The results of the partnership were profound:
Significant improvement in on time deliveries. X2 (UK) is now achieving in the first 28 weeks of this year a remarkable 99.2% on-time delivery rate, a significant improvement from the previous rate of less than 70%. This increase has been instrumental in elevating the company’s customer service standards, and nurtured greater trust and satisfaction among its customer base.
Consistent customer communication. X2 (UK)’s dedicated team maintained consistent and proactive communication channels, keeping ADM’s customers informed and updated at every stage of the delivery process.
Real-time visibility of collections and deliveries. Leveraging X2’s advanced tracking and monitoring systems, ADM gained real-time visibility into collections and deliveries. This transparency provided invaluable insights for decision-making, helping the company respond swiftly to operational challenges and optimise its logistics processes for greater efficiency and effectiveness.
Comprehensive haulier management. X2 (UK) assumed full responsibility for managing all of ADM’s haulier relationships, including handling invoice payments. This centralised approach streamlined coordination and communication, reducing administrative burdens and ensuring seamless operations across the logistics network.
Alignment with customer needs. Through meticulous examination of haulier availability and a thorough understanding of customer requirements, X2 (UK) made sure that every delivery was precisely tailored to meet the unique needs and preferences of ADM’s customers. This customer-centric approach not only boosted satisfaction—it strengthened relationships and loyalty, too.
Increased volumes. The X2 (UK) partnership facilitated a notable increase in ADM’s weekly loads, scaling from an average of 80-100 to 100-130 per week. As a result, ADM was able to accommodate growing demand without compromising on service quality or efficiency.
Optimised delivery organisation. X2 (UK)’s detailed delivery planning optimised ADM’s operations, minimising delays and heightening efficiency. Through strategic routing and scheduling, X2 (UK) achieved smooth and timely deliveries, raising overall productivity and performance across the logistics chain.
Moreover, X2 (UK)’s Management and Customer Service team were instrumental in guiding ADM through logistics solutions, providing continual expertise and support. X2 (UK)’s approach, one of proactivity and commitment to continuous improvement, was hugely beneficial to ADM’s operations, both in the short and long term.
“Our partnership with X2 has not only been beneficial for us but has also led to mutual success,” says Adam Spaull. “In one instance, when a competitor failed to deliver due to logistical and labour issues, ADM stepped in with X2 (UK)’s support, supplying 100% of a fast-food retailer’s requirements. This outstanding service not only increased our market share with the retailer from 50% to 75% but also positioned us as the preferred supplier, surpassing the retailer’s expectations.”
Looking to the future
The tangible results achieved through ADM’s partnership with X2 (UK) underlined the transformative impact of X2 (UK)’s innovative 4PL solutions. By extending the partnership by 3 years, the companies are set to achieve even higher levels of operational efficiency and customer service excellence for ADM.
From advanced 4PL solutions to comprehensive haulage services that include both chill and ambient distribution for everything from full loads to single pallets, X2 (UK) are delivering the logistics answers that help companies face the future more confidently
To find out more about X2 (UK) visit their website https://x2uk.com
SOURCE: X2
